You want complete security. You want Sonitrol. Our systems come with a “Commitment to Service” guarantee. No other local company backs their security system with a guarantee like ours, because no one else can do what we do. You’ll save time and money with our 24/7 service and support.
Learn more ›For those clients who elect to protect their business with Sonitrol’s impact activated audio detection system and Sonitrol’s electronic access control system, Sonitrol will pay up to the first $10,000 of a loss (in addition to any insurance you may have) if a forced entry is undetected and the proper authorities are not notified. Refer to the warranty agreement for a full description.
Sonitrol guarantees the arrival of a service technician within two (2) hours* of the time of your emergency service request. If Sonitrol is unable to repair the system, we will arrange and pay for additional on-site protection of your facility until the system is repaired, provided the problem is associated with Sonitrol equipment and is not caused by misuse or abuse of the system, fire, flood, or an act of God beyond the control of Sonitrol.
*Sonitrol of Utah guarantees 24-hour response
For those clients who elect to protect their business with Sonitrol’s impact activated audio detection system, Sonitrol will pay up to the first $5,000 of your loss (in addition to any insurance you may have) if a forced entry is undetected and the proper authorities are not notified. Refer to the warranty agreement for a full description.
On any Sonitrol intrusion system up to $10,000, Sonitrol will give a full unconditional refund of your installation fee and remove our equipment from you premises, if for any reason you are dissatisfied with your Sonitrol service at six (6) months after completion of installation.
If you receive a fine for a false alarm that was dispatched by Sonitrol and not caused by your personnel, the telephone company or an act of God, Sonitrol will represent you in canceling the fine or will pay the fine on your behalf.
During the term of your Agreement, Sonitrol includes a full-service warranty on all parts and labor for normal maintenance.
Learn more ›Provide yourself with complete peace of mind. Protect your staff, your property, and your security investment.
It is our guarantee and commitment to you that during the term of your Agreement:
Sonitrol will respond on-site and repair – at no additional cost - any item of your Sonitrol Video Technology System that fails because of normal wear and tear.
Should any camera or recorder of your Video Technology System fail and is unable to be repaired, we shall replace the product with similar or better equipment at no cost to you. Customized recording devices are not included.
Sonitrol will install a loaner camera or recorder (excluding customized recording devices) in the place of any Sonitrol Video Technology System component that is sent out for repair. In order to provide you with 100% confidence that your system will provide you with the security you demand, Sonitrol will provide (at no additional cost) expedited shipping.
Sonitrol guarantees the arrival of a service technician, on-site, within three (3) hours from the time of your emergency service request. In addition, Sonitrol will arrive on-site at least once annually to perform scheduled preventative service to your Sonitrol Video Technology System.
At your request, Sonitrol - at no additional cost - will provide on-site training for you and your staff on the proper use of your Sonitrol Video Technology System.
At your request, Sonitrol will provide technical assistance to retrieve critical images from your recording/storage devices.
